Assignment 7.7

April 21, 2009

Mr. Nicholas Ruiz

General Manager 

Bayside Inn Golf and Beach Resort

9300 Emerald Coast Parkway West

Sandestin FL 32550-7268

Dear Mr. Ruiz

Subject: Restaurant Tipping Guidelines

Your Restaurant couldn't have picked a more beautiful spot than this one. It has one of the best views, which a lot of the customers adore. 

I enjoy working in this resort setting, except for one thing. Some customers never leave a tip. Our service is excellent, but people still decide not to tip the servers. Since tips are 80 percent of our income, me and the other servers think it is unfair and would like a resolution to this.

In the New York Times, an article read that the famous Coach House Restaurant, automatically adds a 15 percent tip to the bill. Santa Monica the Lula restaurant prints "gratuity guidelines" on checks, shows customers what the 15 or 20 percent would be. American Express recently added a gratuity calculation feature on its terminals, so diners won't have to do the math.

If you could adopt any of the above examples, me and the other servers would be appreciative. We are confident that a manager like you who care about his employees will want to resolve a matter like this one quickly.

Sincerely,

Jonathan Acevedo